1. About This Policy

Thank you for choosing Geeks Global Digital, a digital marketing training institute in Kunnamkulam, Kerala. Please read this policy before you enrol or pay for anything. By making a payment, you agree to the terms below.

This policy covers three types of purchase:

1. The Digital Marketing with AI course (paid monthly in instalments)
2. Digital guides and low-price products (Rs 9, Rs 99 and similar), delivered through our Moodle LMS at lms.geeksglobaldigital.in
3. Short courses and workshops

2. Quick Summary

The full rules are explained in the sections below.

3. Digital Guides & Low-Price Products

This covers guides, e-books, templates and other downloadable resources, including offers priced at Rs 9, Rs 99 or similar.

• These purchases are strictly non-refundable. You get instant access, and the content can be downloaded and kept.
• Please read the product description carefully before you buy.
• Exceptions: We will fix the problem or refund you if (a) you were charged twice for the same product, or (b) you cannot access or download the product because of a technical fault on our side that we are unable to fix within [3] days of your report. [Confirm or delete these exceptions.]
• Sharing your LMS login or copying our materials is not allowed. Accounts found doing this may be closed with no refund.

4. Digital Marketing with AI Course

• Refund requests must be sent within [3] days of your first payment.
• Requests after this period will not be accepted.
• [Optional: Refunds are not available if you have attended more than [2] live sessions or completed more than [20%] of the course content. Keep or delete.]
• If your request is approved, you will get back the amount you have paid so far, minus the processing fee in Section 9.
• Your access to the LMS and course materials will end once a refund is approved.

5. Monthly Instalment Plans

If you pay for the course in monthly instalments:

• Cancelling your plan stops all future instalments.
• You must tell us in writing (email or WhatsApp) at least [3] days before your next due date. Otherwise, that instalment will still be charged or remain payable. [Confirm notice period.]
• Payments already made follow the refund window in Section 4.
• After the refund window, instalments you have already paid are non-refundable.
• Pending dues (instalments that are already due but unpaid) remain payable, even if you stop attending.
• If you miss a payment, your LMS and class access may be paused until you pay. See our Terms & Conditions for details.

6. If You Stop in the Middle of the Course

• If you stop attending or leave the course after the refund window, you will not get a refund for instalments already paid.
• Pending dues must still be paid, unless we agree in writing to waive them. [Confirm.]
• Not attending classes, or losing interest, is not a reason for a refund after the refund window.
• If you have a genuine problem, such as a medical emergency or a family emergency, please contact us. We may offer you a pause or a transfer to a later batch at our discretion. [Confirm whether you offer this.]

7. Short Courses & Workshops

• Registration fees for short courses, workshops and live webinars are non-refundable.
• Exception: If we cancel or reschedule the session, you can choose a full refund of the registration fee, or a transfer to the new date or a future batch.
• If you cannot attend, we may offer a recording or a transfer to another batch, at our discretion. [Confirm or delete.]

8. Duplicate or Failed Payments

• Duplicate payment: If you were charged twice for the same item, tell us with proof, and we will refund the extra amount in full (no processing fee).
• Failed payment: If money left your account but your order or enrolment was not confirmed, contact us. Most failed payments are returned automatically by your bank within [5 to 7] business days.

9. Processing Fee

A processing fee of [10% of the amount paid / Rs 500] will be deducted from every approved refund. This covers payment gateway and administrative charges. The fee does not apply to duplicate payments (Section 8) or when we cancel a program.

10. How to Request a Refund or Cancellation

Contact us by email or WhatsApp:

• Email: mastertrainer@geeksglobaldigital.in
• WhatsApp: +91 90746 99644

Please include:

1. Your full name
2. Registered email address
3. Registered phone number
4. Name of the course or product you bought
5. Payment proof (screenshot, receipt or transaction ID)
6. Reason for your request (optional)

Incomplete requests may take longer to process. The date and time of your email or WhatsApp message counts as your request date.

11. Refund Timeline

• We review your request within [2] business days.
• Approved refunds are sent to your original payment method within [5 to 7] business days.
• Your bank or payment provider may need some extra days to show the amount in your account.

12. If We Cancel a Batch or Program

If we cancel a course or batch, or cannot start it, you can choose a full refund or a transfer to another batch. No processing fee will apply.

13. Changes to This Policy

We may update this policy from time to time. The latest version will always be on this page. The policy in effect on the date of your purchase applies to your order.